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FAQs

  • Is it safe to buy gemstone and other pieces of jewelry over the Internet?

Yes. Sivalya uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering a piece of jewelry from Sivalya is the fun, worry-free experience shopping online should be.
To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected. Also, all browsers display an 's' after the 'http' in the Web site address to indicate that you're in a secure environment.

  • Is it safe to mail jewelry?

Since we ship our jewelry by carriers like UPS, FedEx and USPSt, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured with a tracking information. Click here for complete shipping information.

  • What if I would like to return the jewelry I ordered and I am unable to find the original invoice?

All jewelry must be returned with the original invoice and in perfect un-worn condition. If the original invoice is not returned with the jewelry, the refund amount will be reduced by $100 or more according to replacement cost. If you do not have the invoice, please advise us so we can quote you the exact price for the replacement.

  • Can you help me re-size my ring?

If your Sivalya ring does not fit, we will resize it free of charge within 30 days of its original shipment. Apart from shipping time-in-transit, resizing will take approximately five (5) business days. We can also resize your ring after the warranty period for a very competitive price. Call us to get the details

  •  Can you help me keep the gift a surprise?

If your delivery is over $500 we require a signature for delivery regardless of any waivers you have from FedEx. If your delivery is under $500 and shipped FedEx Premium, FedEx may require a signature. These requirements are for your protection. If you would like to arrange delivery to a FedEx location call our Customer Service Department at 1-407-575-0752.
Since jewelry is often given for a special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact our Customer Service Department for any special requests.

  • Will I be liable for my jewelry order while it is being shipped?

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Sivalya orders over $500, regardless of any signature waivers you may have with FedEx.

  •  How do I place an order?

First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service Department at 1-407-575-0752 or via e-mail at hello@sivalya.com and we will be happy to assist you with any questions.

  • If there was a problem while submitting my order, should I just resubmit?

Please don't resubmit before contacting our Customer Service Department at 1-407-575-0752 or via e-mail at hello@sivalya.com and we will be happy to assist you.

  • What if I have placed a duplicate order?

If you think you might have placed a duplicate order, please contact our Customer Service Department at 1-407-575-0752 or via e-mail at hello@sivalya.com.

  • How do I cancel an order after it has been submitted?

To cancel an order, please have your order number at hand and contact our Customer Service Department at 1-407-575-0752 as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Sivalya according to our 14-day money back return policy.

  • Is it safe to place an order on the internet?

With Sivalya ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have registered with Verisign Inc. to assure our customers that we are a valid, legal, and trusted corporation.

  • Are the prices on Sivalya flexible?

At Sivalya we always offer the best value by providing the lowest possible price. All our prices are final.

  • Do you accept international orders?

Sivalya will ship all over the world at a fixed rate of $25 US (except USA mainland which are included in our standard shipping policy for FREE shipping), which includes insurance for the full amount of the merchandise purchased. For full details, please contact our Customer Service Department at 1-407-575-0752 or via e-mail at hello@sivalya.com.

  • What if I can't find the jewelry I want on your site?

We want to help you find the perfect jewelry. If you do not find it on Sivalya, please call and speak to a gemstone and jewelry consultant at 1-407-575-0752

  • What are my payment options?

You may pay for your Sivalya order with a Visa, MasterCard or American Express card as well as by paypal or money wire.

  • What is your coupon policy?

In brief, our coupon policy is as follows: One coupon per customer. Coupons are not valid with any other offers, sale items and bridal/engagement rings. Pls see the complete terms here:
1. Discount will be applied to qualifying items only and will be automatically calculated at check out.
2. Discount does not apply to taxes, shipping and handling charges or any similar processing charges.
3. If discounted merchandise is returned, the discount will be first deducted from the value of the returned item prior to a refund/credit being issued.
4. Discount cannot be combined with any other promotional offer nor can it be applied to previous purchases or gift certificates.
5. To qualify for discount, entire order must be shipped to a single address and customer is responsible for all shipping costs for returned merchandise.
6. Discount is valid only on in-stock merchandise and excludes sale items, select watches and bridal/engagement rings.
7. Discount may be modified or withdrawn without prior notice. One coupon per customer only

  • Do you charge sales tax?

Sivalya charges sales tax for retail sales in Florida only. Tax rates are in line with the appropriate province or territory.

  • What are my shipping options?

Sivalya is proud to offer Free shipping on all orders over $250 within USA! Orders are shipped using UPS, FedEx Express Saver®, FedEx 2Day®, and FedEx Standard Overnight® and are sent fully insured. For more detailed information, please see our Shipping Policy..

  • What is your refund policy?

Sivalya offers a full warranty on all jewelry purchases. If you're not completely satisfied with you purchase, you have 14 days to call us and arrange for an exchange or refund. Unless applicable, refunds do not include shipping charges. For more detailed information, please see our Refund Policy.

  • What is your warranty period?

Should your merchandise become defective within 14 days following your original shipping date, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges.

  • Do you offer a repair Service?

Yes we do. We can provide repairs, at a competitive price, for products whose warranty period has elapsed. Please refer to our Repair Service policy for complete details.

  • How do I return an item I purchased?

Simply call our Customer Service Department at 1-407-575-0752for a return authorization number (RAN). One of our experienced customer Service representatives will guide you through the process. Please see our detailed Return Policy.

  • How long will I have to wait for a refund?

You can expect to receive your refund within three to four weeks, considering the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company. For more detailed information, please see our Refund Policy.

  • How long does it take to get my order?

Sivalya makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Custom orders may take longer to process. Family and Personalized jewelry orders are shipped 10-14 business days after order has been submitted due to the customization work involved. Ask our Customer Service Department for shipping details when you place your order.

  • What if I don't get my order in the standard time frame?

If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by calling 1-407-575-0752and our representatives will be happy to help.

  • Can I send someone gifts from Sivalya?

Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.

  • How do I check the status of my order?

To check the status of your order, simply click on "My Account" at the top of any Sivalya page and go to "My Order History". Alternatively you can always call us at 1-407-575-0752and our Customer Service Department will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

  • How do I track my order after it has been shipped?

To track your most recent orders simply click on "My Account" at the top of any Sivalya page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your Sivalya orders.
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  • What's the most important thing to remember when buying a jewelry?

How a jewelry is cut - so that all of its facets work in harmony to spark the greatest brilliance - is perhaps the most important thing to consider in the gem itself. Among the 4C's of jewelry value, including clarity, color and carat weight, cut is the most critical. Cut is what unleashes a jewelry's singular beauty. To learn more about the jewelry, please visit our education & guidance section.

  • What do the markings on the back of my jewelry mean?

If your jewelry is stamped 925 on the back it means that the metal used is pure sterling silver with 92.5% Silver content. All jewelry at Sivalya is stamped 925.

  • Why do similar pieces of jewelry have such different prices?

There are many factors that can affect the value of gold jewelry. Since silver is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.

  • What's the best way to care for and clean a jewelry?

Here are some general guidelines for caring for and cleaning your jewelry:

  1. Avoid wearing your jewelry while doing housework, yard work or any other kind of rough work. Even though a jewelry is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach. 
  2. The best way to clean your jewelry is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.
  • What's the best way to care for and clean silver jewelry?

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.
You can clean your silver jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

  • Most Importantly: wear your silver jewelry as often as possible instead of storing it in boxes!
Privacy Questions


What information does Sivalya gather about me?
When you make a purchase on our site, you provide the following information to Sivalya:
• Name
• E-mail address
• Billing and shipping address
• Telephone number
• Type of credit card you are using
• Credit card number and expiration date, or other form of payment.
The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.

  • How does Sivalya use information it gathers about me?

There are a few ways in which we use the information you provide us:

  • Cookies 

Put simply, a cookie is a small piece of information that web sites use to remember information about users. Sivalya uses two types of cookies to recognize our members and remember shopping list items. Sivalya uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.
Sivalya uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.
Sivalya's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and Services best serve our members and guests.
Usage Tracking
Sivalya's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and Services best serve our members and guests.
Aggregate Information
Sivalya uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Sivalya uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Sivalya to plan advertising or promotions. We do not share any individual information.
Surveys
Once in a while, Sivalya or a company selected by Sivalya may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

  • Does Sivalya share the information it gathers with others?

Sivalya does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Sivalya gives your name, shipping address, phone number, and order information to our shipping carrier. Sivalya also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Sivalya has strict guidelines requiring all third parties to keep any shared personal information confidential.

  • How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.

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