Shipping Details
We ship Worldwide from our head office in Metro Orlando, Florida. All orders ship within 24 hrs of order placement via USPS for standard shipping options or Fedex/UPS if you choose Express Shipping option at checkout. Carrier times vary from 2-5 days within USA and 12-14 days Internationally for Standard shipping and 1-2 days within USA and 3-5 days Internationally for Express shipping. Free Shipping order value is calculated after all applied discounts.
Please note: International shipments might incur import duties and value-added taxes which are responsibility of the customer. The amount paid for shipping is the actual cost of just shipping - it does not include any customs duties. We must assume that international customers are aware of any duty that may be due at the time of arrival into the destination country.
Shipping Costs
USA Orders
| Order Value |
Shipping Cost |
| Standard |
FREE |
| Express |
$28.50 |
International Orders
| Order Value |
Shipping Cost |
| Under $99 |
$17.50 |
| $99+ |
FREE |
Returns and Exchanges
We offer a 30 day "No Hassle" Refund Policy on all our items. Your satisfaction is our top priority, and we guarantee the quality of all our products. We know that you will love what you ordered but if something doesn't work out, we will gladly accept unused, unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. Unless the item is defective, you will be responsible for shipping costs to send the item back to us. Once we receive your package, we will promptly process your return or exchange.
Returns Process
For easy returns, Contact Us with:
- Your Original order number
- Items you wish to return with reason
- Include this code with return on a slip of paper: RW01
- Send the item(s) back to us using any trackable method
- Refund or Replacement is issued as soon as we receive the item
- Send return shipment to this address:
SIVALYA
2549 Clark Street
Apopka, Florida 32703
USA
If you have any questions, feel free to send us a message HERE or give us a call at +1-407-575-0752
