Shipping and Returns

SHIPPING INFORMATION

We ship worldwide from our head office in metro Orlando, Florida. All orders ship within 24 hrs of order placement via USPS for standard shipping options and UPS/Fedex/DHL for express shipping options, chosen at checkout.

We're happy to offer Free Express Shipping for All Orders worldwide over $100.

Carrier times vary from 3-5 business days within USA and 14-21 business days internationally for standard shipping options. Express shipping can take between 2-3 business days within USA and 3-5 business days internationally, depending on your country of residence.

We do our best to process and ship orders within 1 business day (Monday-Friday except on holidays). If you have any questions about your order, please contact our friendly Customer Service and we'll be glad to help.

SHIPPING RATES

DOMESTIC

United States Standard Shipping: Free on orders over $100

United States Standard Shipping: $5.95 on orders under $100

United States Express Shipping: Calculated at checkout

INTERNATIONAL

International Standard Shipping: Free on orders over $100

International Standard Shipping: $34.50 on orders under $100

International Express Shipping: Calculated at checkout

CUSTOM DUTIES

For all orders placed on our website and shipping to international locations, your order will be shipped using your chosen method of shipping from our office in Orlando, FL, 32792 United States. The shipping cost varies with shipping method chosen. Duties, taxes or other fees are the responsibilities of the recipient, these fees will be due at the time of delivery.

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped. Delivery usually takes 2-5 business days within USA and 7-21 days internationally.

Returns and Exchanges

We offer a 30 day "No Hassle" Refund Policy on all our items. Your satisfaction is our top priority, and we guarantee the quality of all our products. We know that you will love what you ordered but if something doesn't work out, we will gladly accept unused or defective merchandise for return or exchange within 30 days from the shipping date. Once we receive your package, we will promptly process your return or exchange.

Returns Process

For easy returns, contact us with:

  • Your original order number
  • Items you wish to return with reason
  • Include this code with return on a slip of paper: RW01
  • Send the item(s) back to us using any trackable method
  • Contact us over email for return address
  • Refund or Replacement is issued as soon as we receive the item in our main office at Orlando, Florida USA

If you have any questions, feel free to send us a quick message HERE or give us a call at +1-407-575-0752

Warranty & Lifetime Repairs

Every Sivalya piece is made to be worn for a lifetime, and we stand behind that promise. Here is exactly what it covers:

Craftsmanship Repairs: Free, Forever

If your piece ever develops a fault in its craftsmanship, such as a failed clasp, a loosened setting, or a broken link, we will repair it free of charge for as long as you own it. Simply contact us with your original order number.

Wear-and-Tear Repairs: At Cost

Life happens to jewelry that is loved and worn daily. For repairs arising from everyday wear, such as chains broken by snags, stones lost through impact, gold vermeil replating, or restringing of elastic bracelets after the first year, we offer repair service at material cost only. We will always send you a quote before any work begins.

What Is Not Covered

Lost or stolen pieces, and damage caused by chemical exposure (perfume, chlorine, cleaning products) or misuse. Care instructions arrive with every piece and are listed on each product page.

How It Works

  • Email hello@sivalya.com with your order number and a photo of the piece
  • We confirm the repair and send shipping instructions (you cover shipping to us; we cover return shipping on craftsmanship repairs)
  • Most repairs are completed within 10-14 days of arrival at our studio

Proof of purchase (order number or gift receipt) is required for all warranty and repair service.