Shipping Details
We ship Worldwide from our head office in Orlando, Fl. All orders ship within 24 hrs of order placement via USPS for Standard/Priority shipping options or Fedex/UPS if you choose Express Shipping option at checkout. Carrier times vary from 2-5 days within USA and 12-14 days Internationally for Standard shipping and 1-2 days within USA and 3-5 days Internationally for Express shipping. Free Shipping order value is calculated after all applied discounts.
Please note: International shipments might incur import duties and value-added taxes which are responsibility of the customer. The amount paid for shipping is the actual cost of just shipping - it does not include any customs duties. We must assume that international customers are aware of any duty that may be due at the time of arrival into the destination country.
Shipping Costs
USA Orders
| Order Value |
Shipping Cost |
| Under $24.99 |
$4.95 |
| $25 - $49.99 |
$5.95 |
| $50 - $74.99 |
$6.95 |
| $75 - $94.99 |
$7.95 |
| $95+ |
FREE |
Canada Orders
| Order Value |
Shipping Cost |
| Under $125 |
$18.95 - Flat Rate |
| $125+ |
FREE |
International Orders
| Order Value |
Shipping Cost |
| Under $200 |
$24.95 - Flat Rate |
| $200+ |
FREE |
Express Shipping
| FEDEX / UPS |
Shipping Cost |
| Continental USA |
$39.95 |
| Canada |
$74.95 |
| International |
$79.95 |
Returns and Exchanges
We offer a 30 day "No Hassle" Refund Policy on all our items. Your satisfaction is our top priority, and we guarantee the quality of all our products. We know that you will love what you ordered but if something doesn't work out, we will gladly accept unused, unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. Unless the item is defective, you will be responsible for shipping costs to send the item back to us. Once we receive your package, we will promptly process your return or exchange.
Returns Process
For easy returns, Contact Us with:
- Your Original order number
- Items you wish to return
- Reason for return
- We will send over forms and paperwork for you
- Send the item(s) back to us using any trackable method
On receipt of your package, we will promptly process your return or exchange.
If you have any questions, feel free to send us a message HERE or give us a call at +1-407-575-0752
We are here to help. Please contact us via e-mail: hello@sivalya.com or phone: +1-407-575-0752 and we strive to answer your queries within 24 hours.
US OFFICE ADDRESS:
260 LookOut Place, Suite 102
Maitland, FL 32751, USA
Phone: +1.407.575.0752 e-mail: hello@sivalya.com
CANADA OFFICE ADDRESS:
26 Featherstone Avenue
Markham, ON L3S2H1, Canada
Phone: +1.416.768.6861 e-mail: hello@sivalya.com
INDIA OFFICE ADDRESS:
443 Sector 40
Gurugram, Haryana 122022, India
Phone: +011.91.987.335.0443 e-mail: hello@sivalya.com
For Wholesale enquiries, please get in touch with us over e-mail: hello@sivalya.com. No order is big or small, we work with many online sellers, craft show vendors and retailers worldwide. We would be glad for an opportunity to work with you and strive to be your trusted partners in growing your business through the years.
